NVQ in Customer Service - Level 3
Code: VBC3
Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme.
The Level 3 qualification is suitable for you if, as part of your job role, you:
- work in a designated customer service department and/or have a particular customer service job title (a customer service adviser, for example)
- work in a non-customer service role, but recognise that customer service is part of your role (an engineer, for example)
- work mainly to provide service to customers (if you work in a call centre or hotel, for example)
- are an experienced problem solver with good communication skills
- are able to suggest and implement changes to improve customer service.
To be eligible you must:
- Be employed either full-time or part-time and deliver service to customers on a daily basis with a high degree of autonomy.
Assessment Plan:Fortnightly / monthly assessments at place of work.
Qualification:NVQ Customer Service - Level 3 awarded by the London Chamber of Commerce Examinations Board (LCCIEB)
Progression:-
Fees:Fees List
Start Dates:1st week of February, April, June, September, October
NVQ Standards
To achieve the full award, candidates must complete six units, including three mandatory units and three optional units.
Mandatory units
- Organise, deliver and maintain reliable customer service
- Improve the customer relationship
- Work with others to improve customer service
- Monitor and solve customer service problems
- Promote continuous improvement
Optional units
- Develop your own and others’ customer service skills
- Organise and promote products or services to customers
- Lead the work of teams and individuals to improve customer service
