Health & Social Care NVQs
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Level 2 is for people who handle calls on a daily basis. Examples include customer agents, helpdesk operators and liaison officers.
Level 3 is intended for more experienced staff who handle calls on a daily basis. They maybe a senior adviser, operator, group leader, campaign quality adviser or senior telephonist.
Level 3 is intended for more experienced staff who handle calls on a daily basis. They maybe a senior adviser, operator, group leader, campaign quality adviser or senior telephonist.
Level 2Health and Social Care
Level 3Health and Social Care (Adults)
Level 4Registered Managers (Adults)
